Blue Red Book Donation Poster

Download the Komedia Case Study

Find out how Komedia Bath increased efficiencies and enhanced customer experience through mobile scanning, e-ticketing, and the Ticketsolve Scanning App.

The Problem

High Demand and Limited Time for Entry. With tickets to popular performances in high-demand at Komedia Bath, their team regularly experienced the frantic hustle and bustle of nearly 800 audience members arriving into their main auditorium for Doors Open. They needed a way to be more efficient when the doors opened.

komediabath4
W1siZiIsInB1YmxpYy8yMDIxLzMvNi8xNC8zNi8yMy80MzMvMTIxNDgwOTU0XzE4NzExNTQ2OTYzNTYyMjRfNjg3NDAwNjY5ODUyMDk4OTgxMl9vLmpwZyJdXQ

The Strategy

Making the move to scanning. By moving to scanning it meant that customers had a much better experience when they arrived at the venue. It also meant that the front of house teams could get customers into the auditorium much quicker.

Some Results and Benefits

Komedia Scan 1

Scanning

Over 99% of audience members are presenting their tickets on their phones.
Komedia Scan 2

Mobile Sales

Nearly 62% of total bookings for Komedia Bath are driven by mobile devices.
Komedia Scan 3

Going Green

Scanning has also been an important part of the green initiative for Komedia Bath.